An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Taipei Medical University WanFang Hospital2 enrolled

Overview

The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).

Study Type

OBSERVATIONAL

Enrollment

Conditions

Service Quality Satisfaction

Eligibility

Sex: ALLHealthy volunteers:

Medical Language ↔ Plain English

Inclusion Criteria: * Patients who want to write our questionary. Exclusion Criteria: * Patients who reject to write our questionary.

Locations (1)

Taipei Municipal Wan Fang Hospital

Taipei, Taiwan

Data from ClinicalTrials.gov

This platform is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional.