The purpose of this study is to determine whether a post-discharge telephone call to general medical patients discharged home will improve quality of care and adherence, and reduce hospital readmission.
Currently, discharge from hospital in many institutions is a confusing process for patients filled with uncertainty and potential for harm. For instance, 1 in 5 discharges results in a post discharge adverse event, many of which are related to medication errors. These may lead to serious harm and possibly require readmission to hospital. Telephone follow-up calls after discharge has been studied in small single-center trials and as a part of a coordinated, multi-layered discharge process but its direct effectiveness is not known. Understanding the impact of this simple intervention on patient outcomes is an important step towards improving patients' discharge from hospital.
Study Type
OBSERVATIONAL
Enrollment
334
Mount Sinai Hospital
Toronto, Ontario, Canada
Care Transition Measure-3 score (CTM-3)
Time frame: 30-days post discharge
Hospital readmission
Time frame: 30-day post discharge
Emergency department visit
Time frame: 30-days post discharge
Patient satisfaction
Time frame: 30-days post discharge
Treatment plan adherence
Time frame: 30-days post discharge
Outpatient provider follow-up rates
Time frame: 30-days post discharge
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