PlainLanguageRx: Improving Medication Labels to Reduce Health Disparities

Inclusion Criteria: * Be at least 18 years old, * Fluency in English or Spanish * Manage their own prescription medicines, and * Have recently filled at least 1 new prescription medication (e.g, a medicine or medication dose that they have not taken before) and have their new prescription bottle information with them. Exclusion Criteria: * Excludes health professionals (such as a doctor, nurse or pharmacist) * Too ill to participate in an interview * Do not have a telephone * Having visual acuity worse than 20/50 via Rosenbaum Visual Acuity exam (eyechart) * Persons picking up new medicines for others * Inability to communicate in either Spanish or English * Overt psychiatric illnesses, overt delirium or dementia