Improving Follow-Up Adherence in a Primary Eye Care Setting

Overview

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

Conditions

Interventions

Eligibility

Locations (1)

Outcomes