Reaching Better Health Study: A Website to Improve Type 2 Diabetes Self-Management

Inclusion Criteria: * Patient is a current patient in the Penn Medicine outpatient healthcare system * Patient's Primary Care Physician (PCP) or Endocrinologist is a Penn Medicine provider * Patient has a 12 month history of healthcare utilization in the Penn Medicine system (in-office PCP/endocrinologist visits) * Patient has complete data (ICD-10 code for Type 2 diabetes diagnosis, date of diagnosis, name and mailing address information) in the Penn Data Warehouse * Patient is diagnosed with Type II Diabetes as indicated by ICD-10 Codes: E11.\*\* (including any newly diagnosed) * Patients' HbA1c was ≥8.0% in last 6 months (if more than one A1c result present in record, most recent measurement assessed) * Patient can read and understand English well enough to complete study tasks. * Patient has regular access to a telephone * Patient has at least bi-weekly access to internet and email * Patient agrees to release their medical record information to Children's Hospital of Philadelphia research team Exclusion Criteria: * Patient is deceased * Patient has indicated "Do Not Solicit for Research" in medical record * Patient is less than 18 years of age * Patient is older than 75 years old * Patient uses an insulin pump or injectable insulin to treat/manage their diabetes. * Patient is non-English speaking * Patient does not have HbA1c% in chart from last 6 months * Patients' HbA1c in last 6 months is \<8.0% * Patient is currently taking medications that can raise glucose levels, such as steroids * Patient has a history of cognitive disorders, mental illness, and/or cognitive impairment that may impact their ability to use an online website, including, dementia, Alzheimer's disease, Parkinson's disease, traumatic brain or head injury, and psychosis * Patient has history of Heart Failure (included Chronic Heart Disease, Chronic Heart Failure) and/or Chronic Kidney Disease, and has had other serious cardiovascular conditions (e.g, heart attack or stroke) in the last 6 months * Patient has history of endocrine gland cancers or pancreatic cancers * Patient is undergoing chemotherapy or immunotherapy treatment in last 6 months * Patient's medical record contains ICD-10 Code for Type I diabetes diagnosis. * Patient's medical record contains ICD-10 Code for pregnancy-related diabetes: * 024.419 (gestational diabetes) * 024.419 (antepartum gestational diabetes) * Z79.4 (type II long term insulin use) * 024.91x (pregnant women who are diabetic) * Patient is Pre-diabetic or borderline Type 2 diabetic * Patient is pregnant or lactating * Patient's electronic medical history data is not available through Penn Medicine's electronic medical record and/or is not complete in Penn Data Store * Patients who, in the opinion of the Investigator, may be non-compliant with study schedules or procedures