To examine the effect of a coaching intervention on provider burnout and communication
The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.
Study Type
INTERVENTIONAL
Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
SINGLE
Enrollment
859
Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.
Duke University Medical Center
Durham, North Carolina, United States
Change in provider burnout, as measured by questionnaire
Time frame: baseline and follow up, approximately 2 months
change in comfort addressing emotion, as measured by questionnaire
Time frame: baseline and follow up, approximately 2 months
change in self-rated efficiency, as measured by questionnaire
Time frame: baseline and follow up, approximately 2 months
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