Exploring Acceptance and Outcomes of an Online-based Self-management Support System in Chronic Illness

Assuta Medical Center30 enrolled

Overview

The aim of the USECARE project is to improve and test SENACA, an ICT-based self-management support system for chronically ill patients and informal caregivers. 60 end-users will be instructed to use SENACA for approx. 3 months (in Israel and Norway). Amongst others, clinical and behavioural outcomes will be recorded. Additionally, SENACA's usability will be evaluated to determine its potential future scalability.

In Switzerland, SENior health ACAdemy (SENACA, www.senaca.ch) has been developed by the European Medical Network EMN. SENACA is a structured self-management support system with several interacting components, combining tele-monitoring devices and a solution for personalised health plans. This online support system's usability, the behaviour change techniques it builds on, modes of delivery and its effects on health-related behaviour, clinical and Quality-of-Life outcomes will be established in a larger group of end-users. Testing the usability of SENACA and practical effectiveness of this intervention is the goal of this multi-national project USECARE (www.usecare.eu). SENACA will be implemented in two countries (Israel and Norway ) via field test with community-dwelling older adults living with chronic conditions (i.e. diabetes, COPD, chronic heart failure) and their informal caregivers. Key element of USECARE is a field-test including a study based upon pre-experimental design with three time point measurements and a pre-usability round. Multiple methods will be used to evaluate the usability and to observe clinical and process parameters before, during and after the implementation of the enhanced SENACA prototype. All of the results combined will provide an insight into the end-user experience, usage pattern, usability perception and potential added value of the enhanced SENACA prototype for chronic disease management in the participating countries.

Study Type

INTERVENTIONAL

Allocation

Purpose

HEALTH_SERVICES_RESEARCH

Masking

NONE

Eligibility

Sex: ALLMin age: 18 YearsHealthy volunteers:

Medical Language ↔ Plain English

Inclusion community-dwelling older adults (primary end-users): * receive medical care for one or more of the following chronic diseases in hospital settings and outpatient clinics: 1. Chronic Heart Failure (CHF, New York Heart Association NYHA IIIIIa); 2. Diabetes Mellitus (DM, 6\< HbA1c\<9), 3. Chronic Obstructive Pulmonary Disease (COPD, GOLD I-II) 4. Special Orthopaedic Co-Morbidity (SOCM, after elective hip or knee replacement, health status temporarily destabilized respectively challenged, increased monitoring and formal/informal care). * having support of an informal caregiver that is aged 18 years or older * aged 50 years and older (primary end-users) Exclusion community-dwelling older adults (primary end-users): * known illiteracy (reading and writing difficulties) * lack of local language proficiency * current major mental illness of moderate to severe level * major acute illness or surgery in past 3 months (except elective hip / knee surgery for patients with SOCM) * participation in another intervention study Inclusion informal caregivers (secondary end-users): * aged 18 years or older * named by primary end-user as designated informal caregiver providing physical, emotional and/or social support for him or her Both inclusion criteria primary and secondary end-users: * written informed consent * adequate functional, sensory and cognitive abilities to use the SENACA system Both exclusion criteria primary and secondary end-users: * does not have a stable address of residence * no internet/computer access * inability to handle ICT-devices due to cognitive or functional disabilities

Outcomes

Primary Outcomes

Level of and potential changes in technology acceptance in participants

Technology acceptance (usability) of system is measured by assessing participants' intention to use, perceived ease of use, perceived usefulness, technology experience, preference in using technology, errors, and user satisfaction. Instruments used are: Technology Acceptance Model (TAM), Post-Study System Usability Questionnaire (PSSUQ), all self-reported questionnaires. In addition, system errors will be reported (number and type of problems).