Satisfaction Degree in a Nurse Educational Program to Heart Transplant Patient

Overview

Any member of the research team conducted screening for the selection of eligible patients. Nurses will be responsible for delivering the "Guide tips for the person with a transplanted heart", thus initiating an individualized education program. Education will be held at the time of admission in which the patient has passed the most critical post-operative. Educational tips guide contains all the information necessary for the patient to have a first contact on the habits that must change. Education lasts 10-30 minutes and is taught in daytime, in a calm environment and at the right time, favoring the presence of the caregiver. Later, education is reinforced on the doubts that arise both the patient and the primary caregiver. During the first days of admission to the unit of cardiology, socio-demographic data of the patient and primary caregiver by the research team will be collected. A few days before discharge, having left time between 7-8 days after delivery of educational advice guide, any member of the research team, who does not work in the cardiology unit, will provide the patient and the primary caregiver the satisfaction questionnaire where the perception of information and education received during the postoperative period in the inpatient cardiology unit and the appropriateness of the topics covered in the guide educational advice.

* Conceptual Definition: Result of the difference between what the patient / caregiver expected to happen (patient expectations) and what claims to have obtained (their perception of the experience, the service provided) 14, 15. * Operational Definition: To assess the degree of satisfaction has designed a self-administered questionnaire specific for this study in which the following items were evaluated: 1. Knowledge of the name and profession of the person performing the educational activity. 2. Time used to provide educational session. 3. Adequacy of time spent by nurses. 4. At which has been given the educational session. 5. Educational information received. 6. Documentation provided. 7. Understanding the information provided. 8. Specific content by topics (general information, diet, hygiene measures, mood, exercise and cardiac rehabilitation, sexual activity, complications, skin, eye, gastrointestinal tract, bones, toxic habits, vaccination, contact other people, animals and plants, travel, employment high, associations heart transplant recipients). 9. Satisfaction with education received The overall satisfaction score is obtained from the sum of the scores of all items and a cut will be established from data obtained from median scores in a previous pilot survey conducted using 5 patients. The overall satisfaction score can range from 0 to 120 points.