Preventable failures in the drug chain are related to Drugs Problems Related Use and are associated with medication errors (prescription, dispensing, administration or use by the patient or caregiver), including failures In the Medication Supply System (availability and quality). The controlled drugs are those that contain substances regulated by international conventions on drug control. They are important in various fields of medicine, such as pain management, obstetric emergencies, mental disorders such as the treatment of substance dependence, psychiatry and neurology. It has been defined as abuse of drugs the improper use of these for non-medical purposes, and associated with the use without medical prescription, which can produce addiction or psychic or physical dependence.
Experimental study with random assignment of the staff pharmacist of Pharmacies. The staff pharmacists admitted will be followed for 12 months (1 year). The study will make it possible to determine the effect of the continuing education program accompanied by Information and Communication Technologies (ICT).
Study Type
INTERVENTIONAL
Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Enrollment
360
Pharmacists who will receive continuous education through technology and communication tools, as well as accompaniment and advice from a pharmaceutical chemist
Universidad de Antioquia
Medellín, Antioquia, Colombia
Pharmacy staff competences (Pharmacy staff knowledge, skills and attitudes. )
Pharmacy staff knowledge, skills and attitudes. An adapted and self-designed questionnaire is used from different bibliographical references, among them, the General Level Framework (GLF), as well as the guidelines of the Colombian legislation for pharmacy staff competences. The main areas of competency (competency clusters): which are: * Delivery of patient care * Personal * Problem Solving * Management and Organisation The assessment rating is on a 4-point scale ranging from rarely, sometimes, usually to consistently: * Rarely: Very rarely meets the standard expected. No logical thought process appears to apply (0-20 %) * Sometimes: Much more haphazard than "usually" (21-50 %) * Usually: Implies standard practice with occasional lapses (51-84 %) * Consistently: Demonstrates the expected standard of practice with very rare lapses (85-100 %)
Time frame: 12 months
Characterize the processes associated with the use of medications in the Pharmaceutical Establishments
Recognize basic information of the Pharmaceutical Establishments (PE), to characterize some processes related to the use of controlled drugs (CD), including compliance with the regulations, and determine the level of risk perception and the continuing education needs of the pharmacy staff. An adapted and self-designed questionnaire is used from different bibliographical references. The assessment rating is on a 4-point scale ranging from rarely, sometimes, usually to consistently: * Rarely: Very rarely meets the standard expected. No logical thought process appears to apply (0-20 %) * Sometimes: Much more haphazard than "usually" (21-50 %) * Usually: Implies standard practice with occasional lapses (51-84 %) * Consistently: Demonstrates the expected standard of practice with very rare lapses (85-100 %)
Time frame: 2 months
Implementation of pharmaceutical professional services
Measure the degree of implementation of pharmaceutical professional services: Dispensation, Health Education and Pharmacovigilance services. An adapted and self-designed questionnaire is used from different bibliographical references, among them, the guidelines of the Colombian legislation for the development of pharmaceutical services. The assessment rating is on a 4-point scale ranging from rarely, sometimes, usually to consistently: * Rarely: Very rarely meets the standard expected. No logical thought process appears to apply (0-20 %) * Sometimes: Much more haphazard than "usually" (21-50 %) * Usually: Implies standard practice with occasional lapses (51-84 %) * Consistently: Demonstrates the expected standard of practice with very rare lapses (85-100 %)
Time frame: 12 months
Satisfaction level pharmacy staff
Pharmacy staff satisfaction about the continuing education program. An adapted and self-designed questionnaire is used from different bibliographical references, among them, the General Level Framework (GLF), as well as the guidelines of the Colombian legislation for the development of labor competences from the pharmaceutical services. A five points scale (5=Excellent, 4=Good, 3=Satisfactory, 2=Needs Improvement, and 1=Unacceptable) will used in the questionnaire.
Time frame: 12 months
Satisfaction level patients
Patients satisfaction of pharmacy professional services. An adapted and self-designed questionnaire is used from different bibliographical references. A five points scale (5=Excellent, 4=Good, 3=Satisfactory, 2=Needs Improvement, and 1=Unacceptable) will used in the questionnaire
Time frame: 12 months
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