Increasing Patient Engagement in the Annual Well Visits Program

NYU Langone Health5,475 enrolled

Overview

NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

Study Type

OBSERVATIONAL

Enrollment

5,475

Conditions

Annual Visit, Well Visit

Interventions

Current ScriptOTHER

This is the version of the phone call script currently used at NYU Langone Health.

Alternate Script IterationsOTHER

Intervention includes various iterations of the phone call script (different wording or script structure).

Eligibility

Sex: ALL

Medical Language ↔ Plain English

Inclusion Criteria: * Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call. Exclusion Criteria: * N/A

Locations (1)

New York University School of Medicine

New York, New York, United States

Outcomes

Primary Outcomes

Number of scheduled annual visits

Time frame: 6 months

Secondary Outcomes

Call completion rate

Call completion rate refers to the percentage of phone calls that successfully complete all steps of the call script.

Time frame: 6 months

Data from ClinicalTrials.gov

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