Doctor-Parent Interactions With Medical Scribes

Milton S. Hershey Medical Center732 enrolled

Overview

The purpose of the study is to collect outcomes related to a quality improvement project assessing the feasibility and effectiveness of a medical scribe program in which medical scribes accompany clinicians during their visits with patients. The medical scribes involved in the project are professional scribes and medical students who will accompany clinicians during patient visits and takes notes, enabling the clinician to engage more directly with the patient.

The study has several specific objectives. This study aims to examine the impact of using medical scribes on (1) patient experience (e.g. patient satisfaction) (2) clinician experience (e.g. stress load, burnout, evaluation of the visit, amount of time spent after hours inputting notes), and (3) clinician-patient interaction (e.g. patient and clinician engagement during the visit).

Study Type

INTERVENTIONAL

Allocation

Purpose

OTHER

Masking

NONE

Enrollment

732

Conditions

Burnout, Professional

Interventions

Medical ScribeOTHER

Trained Medical Scribes will be present in the exam room to take notes on the the electronic medical record so that clinicians can focus all their attention to the interaction with the patient and parent.

Eligibility

Sex: ALLMin age: 18 YearsHealthy volunteers:

Medical Language ↔ Plain English

Provider Participants Inclusion Criteria: 1. Attending clinicians with privileges at Penn State Hershey Children's Hospital and/or the Penn State Hershey Internal Medicine. This may include attending MDs or DOs and Nurse Practitioners (NPs). 2. Voluntary participation in the medical scribe QI project. 3. Consents to participate in the study. Exclusion Criteria: 1. Clinician is not participating in the scribe project. 2. Clinician does not consent to participate in the research portion of this project. Patient Participants Inclusion Criteria: 1. Patient (if 18 years or older) or parent/guardian (P/G) of patient being seen by a participating clinician. 2. Patient was not seen by a resident or medical student prior to meeting with clinician. 3. English speaking/reading. 4. Patient or P/G has capacity to consent. Exclusion Criteria: 1. Patient is seeing a clinician who has not consented to participate in the research portion of the study. 2. Non-English speaking/reading. 3. Patient or P/G lacks capacity to consent.

Locations (1)

Hope Drive Pediatric Clinic

Hershey, Pennsylvania, United States

Outcomes

Primary Outcomes

Clinician Burnout

Survey questions will assess clinician burnout using validated measures.

Time frame: 1 year

Data from ClinicalTrials.gov

This platform is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional.