The purpose of this study is to pilot a mobile health intervention, originally designed for HIV retention in care, for use in aiding patients with medication refills. The study will implement the PositiveLinks Rx app with the Henrico Health department. The study will assess user engagement and satisfaction with the app as well as preliminary impact on patient refill compliance.
The study will enrolled provider and patient participants at the Henrico Health Department in Virginia who either receive or provide medication refills through the AIDS Drug Assistance Program (ADAP). Patient participants will be provided access to a mobile app that allows them to track their mood, stress, and medication adherence, access an anonymous online community, securely message providers, and receive medication refill alerts. Provider participants will be able to view the information entered by enrolled clients, securely message clients, and track medication refill processes. Study participants will be asked to provide feedback on usability, utility, impact, and effectiveness of the program. Additional assessments will evaluate for impact on medication refill adherence and patient-provider communication.
Study Type
INTERVENTIONAL
Allocation
NON_RANDOMIZED
Purpose
SUPPORTIVE_CARE
Masking
NONE
Enrollment
26
A mobile app designed with tools to facilitate patient self-monitoring, patient-provider communication, medication refills, and social support.
An online portal that interacts with the mobile app to enable users to engage with participants though messaging and medication refill tracking.
Henrico Health Department
Richmond, Virginia, United States
Change in Patient Medication Refill Compliance
Primary variable analysis will include examination of patient medication refill compliance at baseline and at the 6-month follow-up to assess for any change in refill compliance.
Time frame: Assessed at baseline and 6-months
App Usability
Assessed through the system usability scale (SUS), a validated ten item scale. Additional usability factors will be assessed through qualitative methods.
Time frame: 30-days after enrollment
Participant Check-In Engagement
Examining participant app engagement through assessment of check-in response rates
Time frame: Assessed at 6-months
Participant Messaging Engagement
Examining participant app engagement through assessment of messages sent and received
Time frame: Assessed at 6-months
Participant Community Engagement
Examining participant app engagement through assessment of community posts
Time frame: Assessed at 6-months
Participant Feature Engagement
Examining participant app engagement through assessment of page views
Time frame: Assessed at 6-months
Change in Patient Refill Satisfaction
Assessment of change in patient satisfaction with the refill process at their local health department. Utilizes a patient satisfaction with pharmaceutical services scale.
Time frame: Assessed at baseline and 6-months
This platform is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional.
Change in Provider Communication
Assessment of change in patient perception of provider (local health department staff) communication. Utilizes the Consultation and Relational Empathy (CARE) scale.
Time frame: Assessed at baseline and 6-months
Program Alignment with Health Department Workflow
Assessing alignment with health department workflow through provider end-of-study and usability interviews
Time frame: Assessed at 30-days and 6-months