Researchers are trying determine the long term impact when patients have access to the artificial intelligence virtual assistant (AIVA) as a complimentary resource.
Eligible subjects will be randomized into to two groups. One group of subjects will be given access to the AIVA will be instructed to ask, at home, questions regarding the planned surgery to the AIVA application on their mobile phone. The other group will be instructed to call to the Standard of Care call center with questions related to their treatments. Researchers will follow up with all subjects from both groups for a 1 year amount of time.
Study Type
INTERVENTIONAL
Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Enrollment
200
Virtual assistance application for subjects to ask questions and get information regarding planned surgery
Mayo Clinic in Florida
Jacksonville, Florida, United States
Number of phone calls
The total number of phone calls from subjects
Time frame: 12 months
Duration of phone call
Length of phone calls from subjects. Measured in minutes
Time frame: 12 months
Nature of phone call
The total number of phone calls related to the intervention
Time frame: 12 months
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