Improving Person Centered Care for Post Abortion Patients in Kenya

Inclusion Criteria: * Women of reproductive age * Had an Safe Abortion (SA)/Post Abortion Care (PAC) procedure at one of six private clinics that day * Has her own cellphone that is WhatsApp compatible and will have access to this phone for the next four weeks * Willing to receive receive short message service (SMS) messages and phone calls from an Marie Stopes Kenya (MSK) or Innovation for Poverty Action (IPA) professional * Able to communicate in English and/or Swahili * Willing and able to comprehend and give informed consent * Willing to participate in a baseline survey immediately after providing consent * Willing to be followed up by phone at two weeks and four weeks post procedure for a 15-minute survey at each time-point * Has not already participated in this study Exclusion Criteria: * Is not a women of reproductive age * Did not have an SA/PAC procedure at one of six private clinics that day * Does not have her own cellphone that is WhatsApp compatible and will have access to this phone for the next four weeks * Is not willing to SMS messages and phone calls from an MSK/IPA professional * Is not able to communicate in English and/or Swahili * Is not willing or is not able to comprehend and give informed consent * Is not willing to participate in a baseline survey immediately after providing consent * Is not willing to be followed up by phone at two weeks and four weeks post procedure for a 15-minute survey at each time-point * Has already participated in this study