Patient Satisfaction in the Orthopedic Surgery Clinic

NYU Langone Health

Overview

Patients in the orthopedic surgery clinic routinely fill out a patient- reported outcome measurement survey prior to their visit. These scores are stored in Epic, but are not routinely reviewed with patients during their office visit. Study subjects will be randomly assigned into one of two groups: those who have their patient- reported outcome measurements reviewed with them by their physician, and those who will not have their patient-reported outcome measurements reviewed during the visit. Following the visit, patients will complete a patient satisfaction survey.

This patient satisfaction survey is a modified version of the Press-Ganey Outpatient Medical Practice 10-question survey. The patient satisfaction survey scores will then be compared between the two groups to quantify the effect of reviewing of patient-reported outcome measurements with patients on their satisfaction with the office visit

Study Type

INTERVENTIONAL

Allocation

RANDOMIZED

Purpose

OTHER

Masking

SINGLE

Conditions

All

Interventions

ReviewBEHAVIORAL

Physicians will review patient-reported outcome measurements with their patients during office visits.

Eligibility

Sex: ALLMin age: 18 YearsMax age: 100 Years

Medical Language ↔ Plain English

Inclusion Criteria: * Adult patients * Ages 18 and 100 years * Men and women will be included in this study * Willing and able to provide consent * Able to communicate in English * All patients of the Principal Investigator(s) that have an clinic appointment during the study date range will be considered for inclusion in the study Exclusion Criteria: * Patients whose visit is related to workman's compensation, a disability claim, or a "no-fault" case (i.e. a law suit related to personal injury) * Patients that do not complete the patient satisfaction survey following their visit * Patient with mental disabilities or other handicap that would interfere with their capability of completing the surveys

Outcomes

Primary Outcomes

Change in participants' satisfaction

Participants' satisfaction will be measured by completing a patient satisfaction survey. This patient satisfaction survey is a modified version of the Press-Ganey Outpatient Medical Practice 10-question survey. The patient satisfaction survey scores will then be compared between the two groups to quantify the effect of reviewing of patient-reported outcome measurements with patients on their satisfaction with the office visit.

Time frame: 1 day (Visit 1)

Data from ClinicalTrials.gov

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