The study aims to investigate the impact of pharmacist delivered interventions on hospice patients quality metric scores.
The objective of this study is evaluate a program at a hospice involving activities designed to improve the site's National Quality Forum (NQF) and Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. These scores are calculated by the hospice using existing patient satisfaction survey scores (HCAHPS). The institution quantifies their compliance with national quality metrics (NQF) and reports this existing data to the pharmacist providing counseling services to their patients. The pharmacist assesses for areas for improvement and provides additional counseling services to improve the continuity and quality of care. The pilot program is scheduled to launch April 2020 and the researchers will look to assess for changes in the NQF scores, HCAHPS scores, and time for their partnering pharmacy to refill the first set of prescriptions.
Study Type
OBSERVATIONAL
Implementation of a medication safety review using a clinical decision support system
Tabula Rasa HealthCare
Tucson, Arizona, United States
National Quality Forum Score
Performance metric used by hospice. Scale 0 - 100 (0=min; 100-high)
Time frame: 6 months
Consumer Assessment of Healthcare Providers and Systems
Performance metric used by hospice (0=min; 100-high)
Time frame: 6 months
Time to refill
Time to refill prescription from hospice organization (0=min; 100-high)
Time frame: 6 months
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