The purpose of this study is to collect patients' experiences and feedback to better understand and improve mental health care using telehealth services. This is critically important as telehealth appointments, including both phone and video calls, continue to be offered for regular appointments to reduce in-person interaction as a preventive measure to help control the spread of COVID-19.
Studying patients' perceived benefits and challenges of using telehealth services for mental health care will allow us to prioritize improvements to the telehealth experience and potentially, patient adoption of and comfort with remote appointments. This study's results would also inform policy makers and insurance companies about the potential utility of delivering mental health care through telehealth, even beyond the duration of the COVID-19 pandemic.
Study Type
OBSERVATIONAL
Enrollment
605
This is a self-reported survey study about receiving mental health care during the COVID-19 pandemic
Feinberg School of Medicine
Chicago, Illinois, United States
Patient Choosing Telehealth as an Option for Future Care
Patients choosing telehealth or not for future case, or unsure)
Time frame: At baseline
Comparison Between In-person and Telehealth
Subjects will reply on a 5 point scale (Telehealth much better, Telehealth better, about the same, In-person better, In-person much better Items compared: Quality of mental health care, ability to express one self, time \& money savings, ease of managing responsibilities, length of wait times and appointments missed
Time frame: At baseline
Patient Satisfaction With Telehealth
Subjects will reply on a 5 point scale (Extremely satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied, Extremely Dissatisfied) No standard questionnaire. Internally developed questions
Time frame: At baseline
Patient Comfort Using Telehealth
Subjects will reply on a 5 point scale (Extremely comfortable, Comfortable, Neither comfortable nor uncomfortable, Uncomfortable, Extremely uncomfortable) No standard questionnaire. Internally developed questions
Time frame: At Baseline
Patient Easy of Using Telehealth
Subjects will reply on a 5 point scale (Extremely easy, Easy, Neither easy nor difficult, Difficult, Extremely difficult) No standard questionnaire. Internally developed questions
Time frame: At Baseline
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