Electronic Health Record Strategies to Promote Diverse Participation in Research

Yale University726,199 enrolled

Overview

The purpose of this study is to determine the effectiveness of enhanced features in an online patient portal including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users.

The primary objective is to examine the effectiveness of enhanced online patient portal features including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users, as measured by the user's creation of a research profile. The secondary objective is to examine the effectiveness of two enhanced online patient portal features including banners, a chatbot and direct-to-patient messages and traditional mailed letters on increasing participation in research among online patient portal users, as measured by the user joining a research study. This study tests the hypothesis that at one year follow-up, various user engagement tools (e.g. messaging, banners) will increase the proportion of research profiles created by online patient portal users over profiles created by online patient portal users in the absence of those interventions.

Study Type

INTERVENTIONAL

Allocation

RANDOMIZED

Purpose

OTHER

Masking

DOUBLE

Enrollment

726,199

Conditions

Patient Participation

Interventions

Traditional LetterOTHER

Patients receive a traditional letter.

Direct to Patient MessageOTHER

Patients receive a direct to patient message via the portal.

ChatbotOTHER

Patients are contacted by a chatbot via the portal.

Eligibility

Sex: ALLMin age: 18 YearsHealthy volunteers:

Medical Language ↔ Plain English

Inclusion Criteria: * Has an account with the online patient portal * Has logged into the online patient portal at least once in the past year * Has not set up a research profile Exclusion Criteria: * Currently enrolled in a clinical trial * Opted out of research * Has received a direct to patient recruitment message within the past year * On active cancer treatment * Active member of the study team

Locations (1)

Yale University

New Haven, Connecticut, United States

Outcomes

Primary Outcomes

Number of patients who create a research profile

The outcome will be assessed by querying the patient's electronic medical record to determine whether the patient has registered in the Yale University Volunteer Database. This database is comprised of patients who agree to be contacted if there is a study at Yale that meets their interests.

Time frame: 12 months

Secondary Outcomes

Number of patients who enroll in a research study

The outcome will be assessed by querying our clinical trials management system or electronic health record system to determine if the patient has consented to participate in a research study.

Time frame: 12 months

Data from ClinicalTrials.gov

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