Specific feedback is considered an important strategy in communication skills training (CST). However, the effects of specific feedback on communication skills have not been comprehensively investigated. Therefore, this study aimed to investigate the effects of specific feedback based on an in-depth assessment tool for CST (CST-SF) in occupational therapy interns' communication skills.
A one-group pretest-posttest study was conducted. Thirty-six interns received CST-SF combined with patient interviews and brief feedback. Each intern completed three interviews with different patients. After the interviews, the interns were given brief feedback based on the Gap-Kalamazoo Communication Skills Assessment Form (GKCSAF) and specific feedback based on the Communication Skills Measure for Therapists. The first and last interviews were assessed by experts, clinical instructors, interns, and patients using the GKCSAF.
Study Type
INTERVENTIONAL
Allocation
NA
Purpose
OTHER
Masking
NONE
Enrollment
140
In addition to the specific feedback based on an in-depth assessment tool, four strategies modified from common strategies in the previous studies were incorporated into the intervention protocol, including lecture, patient interview, brief feedback, and self-reflection
Chang Gung Medical Hospital
Kaohsiung City, Niaosong Dist, Taiwan
Gap-Kalamazoo Communication Skills Assessment
The Gap-Kalamazoo Communication Skills Assessment (GKCSAF) is widely used in medical education to evaluate communication skills in patient interviews through observation and to provide immediate feedback
Time frame: Change from Baseline GKCSAF scores at 3 months
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