Influence of a Questionnaire on Patients' Emergency Room Expectations

Orange Park Medical Center308 enrolled

Overview

The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.

Study Type

INTERVENTIONAL

Allocation

RANDOMIZED

Purpose

HEALTH_SERVICES_RESEARCH

Masking

NONE

Enrollment

308

Conditions

Emergencies Satisfaction, Patient Expectations Physician-Patient Relations

Interventions

Emergency Department Visit Expectations QuestionnaireOTHER

Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider.

Eligibility

Sex: ALLMin age: 18 YearsHealthy volunteers:

Medical Language ↔ Plain English

Inclusion Criteria: * Patients who arrive through the ED main entrance (non-EMS) * Patients aged 18 years and older * Patients who demonstrate decision making capacity * Patients who willingly consent to participate Exclusion criteria: * Patients in distress (physical, emotional, or other) as determined by investigator * Patients who demonstrate altered mental status or lack of capacity to consent * Patients who require immediate medical intervention including diagnostic and/or treatment intervention * Prisoners and patient under involuntary holds

Locations (1)

Orange Park Medical Center

Orange Park, Florida, United States

Outcomes

Primary Outcomes

Patient reported provider understanding of patient's visit expectations

Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)