This phase of the project will evaluate the utility and efficacy of a personalized online patient education platform developed from efforts in Phase 1 in 1) increasing patients' and caregivers' pre- and post-operative preparedness and satisfaction, and 2) reducing readmission, ED/Urgent care/unplanned clinic visits and telephone calls to clinic staff.
Study Type
INTERVENTIONAL
Allocation
NON_RANDOMIZED
Purpose
SUPPORTIVE_CARE
Masking
NONE
CareOrbit is a third-party organization that provides a HIPAA-compliant, patient-centered digital engagement platform that helps create, organize, and update content to educate and serve the patient and caregivers through their entire treatment journey.
30-day readmission
Time frame: At Day 30
Number of emergency room/urgent care visits
Time frame: Through 3 months post-operative
Number of unplanned clinic visits
Time frame: Through 3 months post-operative
Number of telephone calls/electronic messages to clinic staff
Time frame: Through 3 months post-operative
Satisfaction of education
Participants will complete a survey asking satisfaction of the educational material. Answers range from 1=excellent to 5=poor. A higher score indicates a higher level of satisfaction.
Time frame: At pre-operative visit, 2 weeks post-operative, and 3 months post-operative
Preparedness for head and neck surgery and post-operative care
Participants will complete a survey asking satisfaction of the educational material. Answers range from 1=excellent to 5=poor. A higher score indicates a higher level of preparedness.
Time frame: At pre-operative visit, 2 weeks post-operative, and 3 months post-operative
This platform is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional.