The purpose of this study is to understand how patients feel about the use of computer programs to create responses when they send electronic messages to their doctors.
* The investigators will create short surveys online to ask patients how they feel about using computer programs that create messages in their medical records. * The surveys will show fictional situations where patients ask questions and get answers from either real people or computer programs, with or without a disclosure about how the response was written. * The investigators will ask the people taking the survey to share what they think about these situations using tools like rating scales, comparison scales, or written responses. * If patients want to, they can provide their contact information to be part of future discussion groups. Participants do not have to give any personal information to complete the survey.
Study Type
INTERVENTIONAL
Allocation
RANDOMIZED
Purpose
OTHER
Masking
SINGLE
Enrollment
1,454
We will use a large language model such as GPT 3.5 to automatically generate responses to fictional messages to a physician. We will disclose whether the message was generated using this technology or not. There are 3 clinical scenarios and 6 pairs of human/AI response and human disclosure/AI disclosure/not disclosed that will test patient attitudes toward this technology.
Duke University Health System
Durham, North Carolina, United States
Patient satisfaction, as measured by survey
Likert-scale responses to satisfaction question: "I am satisfied with this interaction", on a scale from 1-5 with answer options of Strongly Disagree (1), Disagree (2), Neither agree nor disagree (3), Agree (4), and Strongly agree (5).
Time frame: Up to 2 weeks
Patient attitudes towards utility, as measured by survey
Likert-scale responses to utility question: "The information is useful", on a scale from 1-5 with answer options of Strongly Disagree (1), Disagree (2), Neither agree nor disagree (3), Agree (4), and Strongly agree (5).
Time frame: Up to 2 weeks
Patient empathy, as measured by survey
Likert-scale responses to empathy question: "I feel cared for during this interaction", on a scale from 1-5 with answer options of Strongly Disagree (1), Disagree (2), Neither agree nor disagree (3), Agree (4), and Strongly agree (5).
Time frame: Up to 2 weeks
This platform is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional.