The goal of this "digital health intervention" study is to test a novel email management tool called "AirEmail" (version 1, or v1) for its impact on improving key aspects of healthcare email management. The main questions it aims to answer are: * What are the effects of technostress in staff employed by the National Health Service (NHS)? * Can the AirEmail digital tool improve email productivity? * Can the AirEmail digital tool improve participant digital wellbeing? Participants will use AirEmail for a period of 4 weeks as part of their routine management of healthcare email. This active use period will be preceded and followed by 2 weeks of an "observational mode" in which email use data is collected. Researchers will compare participants in the active study group with participants in the contemporary observational group to see if the volume and patterns of email communications have been affected by external factors or AirEmail use.
The NHS DigiWell study is a Before and After Study of a "digital health intervention" testing a novel digital email management tool called "AirEmail" for its impact on improving key aspects of healthcare email management. AirEmail is a Microsoft 365 Outlook registered add-in, a software programme extending the capabilities of, and automating tasks in, Microsoft Outlook. The study aims to determine the overall effect of the AirEmail Digital Tool over a period of 4 weeks on NHS staff email productivity and digital wellbeing. The active use period will be preceded by 2 weeks of "observational mode" in which email use data will be collected and 2 weeks in which participants will complete induction training. There will be further 2 weeks of "observational mode" following the active period. Email use statistics data will also be collected from a contemporary observational group for a 10 weeks coinciding with the time period in which active group participants complete the study.
Study Type
INTERVENTIONAL
Allocation
NON_RANDOMIZED
Purpose
TREATMENT
Masking
SINGLE
Enrollment
172
Participants will initiate the AirEmail v1 Digital Tool. Non-identifiable email use data will be collected.
Participants will watch the "AirEmail Tips and Tricks" training videos ahead of using the AirEmail v1 Digital Tool
Participants will use the AirEmail v1 Digital Tool features as part of their routine email management in NHSmail, the NHS's Microsoft 365 Outlook platform.
Royal Free London NHS Foundation Trust
London, United Kingdom
RECRUITINGEmail productivity
Self-reported email use productivity
Time frame: 10 weeks
Digital wellbeing
Self-reported digital wellbeing
Time frame: 10 weeks
Volume of email activity
Number of emails received/sent, their categories and importance
Time frame: 10 weeks
Email use productivity - specific AirEmail features
Self reported email use productivity - specific AirEmail features
Time frame: 10 weeks
Digital wellbeing - specific AirEmail features
Self-reported digital wellbeing - specific AirEmail features
Time frame: 10 weeks
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