Optimizing the Patient Experience Through Provider Coaching or Communication Intervention

N/AActive Not RecruitingNCT06329557

Mayo Clinic45 enrolled

Overview

Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.

Aims, purpose, or objectives: To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.

Study Type

INTERVENTIONAL

Allocation

RANDOMIZED

Purpose

OTHER

Masking

NONE

Enrollment

Conditions

Patient Satisfaction Communication

Interventions

Intervention 1BEHAVIORAL

Intervention 3

Eligibility

Sex: ALLMin age: 18 YearsHealthy volunteers:

Medical Language ↔ Plain English

Inclusion Criteria: • Clinicians of Primary Care Mayo Clinic Exclusion Criteria: * Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, or Clinicians from Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine

Locations (2)

Mayo Clinic in Rochester

Rochester, Minnesota, United States

Mayo Clinic

Rochester, Minnesota, United States

Outcomes

Primary Outcomes

To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.

Participants will be sent a Pre-test Questionnaire and Maslach Burnout Inventory within the introductory email containing a RedCap link for them to use if they desire to participate. Immediately following the intervention, and two months after the intervention, participants will receive a Maslach Burnout Inventory to complete. Method used: Average Emotional Exhaustion- Higher the scores indicate higher degree of burnout Depersonalization- Higher scores indicate higher degree of burnout Personal Accomplishment- Lower scores indicate higher degree of burnout

Time frame: 1 year

Data from ClinicalTrials.gov

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