We are piloting a new technology (Abridge) that uses artificial intelligence to listen to clinician-patient office visits and then document the interaction in the electronic health record.
This study will evaluate pilot implementation of the Abridge Artificial Intelligence (AI) Platform (Abridge) in UCHealth clinics. Abridge licenses will be deployed to 116 physician and advanced practice clinicians to accomplish the following goals: 1. Determine if Abridge meaningfully impacts clinician documentation time and burnout or stress 2. Determine whether to scale Abridge beyond the pilot We will evaluate clinician experiences using Abridge, particularly with regard to documentation time and clinician burnout or stress. Study findings will explore value added in integrating Abridge into clinician practice, and guide decision-making for entering into a commercial agreement with Abridge. This pilot will also inform best practices for scaling Abridge to a broader user base across UCHealth outpatient practices.
Study Type
INTERVENTIONAL
Allocation
RANDOMIZED
Purpose
OTHER
Masking
NONE
Enrollment
232
Ambient AI for clinician documentation
UCHealth
Aurora, Colorado, United States
Burnout - High emotional exhaustion
Validated measure collected by survey. Reference: https://pmc.ncbi.nlm.nih.gov/articles/PMC3475833/
Time frame: Baseline, 2, 4 and 8 months
Burnout - High depersonalization
Validated measure collected by survey. Reference: https://pmc.ncbi.nlm.nih.gov/articles/PMC3475833/
Time frame: Baseline, 2, 4 and 8 months
Burnout - emotional exhaustion and depersonalization
Validated measure collected by survey. Reference: https://pmc.ncbi.nlm.nih.gov/articles/PMC3475833/
Time frame: Baseline, 2, 4 and 8 months
Time in notes per appointment
Collected via EHR signal data
Time frame: Baseline, 2, 4 and 8 months
Adoption
Percent of eligible visits in which intervention is used. Collected via EHR data
Time frame: 2, 4 and 8 months
Reach
Proportion and representativeness of eligible patients and visits intervention was used for
Time frame: 2, 4 and 8 months
Clinician experience
Likelihood to recommend via validated NPS, qualitative drivers of experience, likelihood to change jobs, Weiners feasiblity/implementability/acceptability, system usability scale
Time frame: Baseline, 2, 4 and 8 months
Time documenting
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Time spent documenting beyond appointment, average time in the EHR, time of last log out of the day, pajama time documenting
Time frame: Baseline, 2, 4 and 8 months
Operational efficiency
Same day note closure, average note star rating, average note turn around time
Time frame: Baseline, 2, 4 and 8 months
Adoption
Abandonment rate and representativeness
Time frame: 2, 4 and 8 months