Patient satisfaction is considered a subjective indicator of the quality of care provided during a hospital course. Identifying the factors that affect patient satisfaction across remains essential. Recognizing the growing importance of this metric in assessing medical performance, this study aimed to evaluate the satisfaction and associated factors among inpatients of the thoracic surgery unit of a tertiary care government hospital in Nepal.
A cross-sectional analysis of satisfaction levels was conducted among 122 patients consecutively admitted to the Thoracic Surgery unit. Data were collected by interview using a questionnaire of 23 domains scored on a 4-point Likert scale, adapted from the Health Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Descriptive and inferential statistics (independent t-test and Chi-square test) were used for data analysis.
Study Type
OBSERVATIONAL
Enrollment
122
Institute of Medicine
Kathmandu, Nepal
Scores of different domains of care received from nurses, doctors and hospital environment
to assess the satisfaction of inpatients and the factors affecting them in the Thoracic Surgery Service
Time frame: upto 48 hours after discharge
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