Exploring the Needs of HIU Patients Within the Emergency Department

East Lancashire Hospitals NHS Trust15 enrolled

Overview

The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them. The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.

Study Type

OBSERVATIONAL

Enrollment

Conditions

High Intensity Users Frequent Attenders

Eligibility

Sex: ALLMin age: 18 YearsHealthy volunteers:

Medical Language ↔ Plain English

Inclusion Criteria: Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital Exclusion Criteria: Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.

Locations (1)

Blackburn Royal Teaching Hospital

Blackburn, United Kingdom

Outcomes

Primary Outcomes

Qualitative Interview Data

Qualitative data will be analysed using Reflective Thematic Analysis from telephone interview transcripts.

Time frame: 2 months

Data from ClinicalTrials.gov

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