Provider Skill Building for Engagement and Communication in Healthcare - Hypertension Management

N/AEnrolling By InvitationNCT07147075

Duke University180 enrolled

Overview

Brief Summary: The study has three main goals: The first goal is to make a skills training program that improves how doctors talk with, listen to, and work with patients. The second goal is to make sure the process of collecting data and completing the program can be done. The third goal is to make sure the skills training program is feasible and acceptable for doctors. Study Activities: * Doctors will first complete a questionnaire and have their patients' appointments audio-recorded. * Then they will go through the training program. * After finishing the program, doctors will have more patient appointments audio-recorded. * Then the doctors will complete questionnaires again and have an interview with the study team.

Study Type

INTERVENTIONAL

Allocation

NON_RANDOMIZED

Purpose

OTHER

Masking

NONE

Enrollment

180

Conditions

Patient-centered Care

Interventions

Eligibility

Sex: ALLMin age: 18 Years

Medical Language ↔ Plain English

Inclusion Criteria: * Doctor Cohort: Independently practicing physicians (MD, DO, PA, or NP) * Doctor Cohort: Responsible for a panel of primary care adult patients in the Duke Primary Care clinic * Patient Cohort: Receiving primary care from an enrolled DPC clinician at the enrolled DPC clinic * Patient Cohort: Age at least 18 years * Patient Cohort: Diagnosis of hypertension based on EHR ICD coding * Patient Cohort: Able to complete a primary care encounter without an interpreter * Patient Cohort: Able to use the study tablet for consent, data collection, and audio-recording a clinical encounter * Patient Cohort, post-intervention: Not previously enrolled at any other timepoint * EHR Cohort: Non-urgent patient encounters for enrolled clinicians 6 months pre intervention to 6 months post intervention completion Exclusion Criteria: * Doctor Cohort: Not an independently practicing physician (MD, DO, PA, or NP) at the enrolled Duke Primary Care clinic * Patient Cohort: Previously enrolled at any other timepoint * EHR Cohort: Urgent patient encounters

Outcomes

Primary Outcomes

Feasibility of the intervention as measured by Clinician enrollment

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Feasibility of the intervention as measured by Patient enrollment

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Feasibility of the intervention as measured by number of participants with completion of analyzable audio-recorded encounters

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Feasibility of the intervention as measured by the number of participants with intervention completion

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Feasibility of the intervention as measured by the number of participants with survey completion

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Feasibility of the intervention as measured by the number of participants with usable electronic health record (EHR) data

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Change in patient-centeredness as measured by Roter interaction analysis system (RIAS)

Primary outcome for audio-recorded clinical encounters, the primary outcome is change in patient-centeredness, which includes behaviors like exploring the patient's perspective, showing empathy, and involving the patient in decision-making. This measure will be assessed using the Roter interaction analysis system (RIAS), a method for coding medical dialogue. The system codes each utterance (the smallest meaningful unit of speech) into one of approximately 40 categories related to task-focused or socioemotional communication. The scores derived are typically percentages or frequencies of specific communication behaviors within a given interaction (e.g., percentage of doctor talk, patient questions, or empathetic statements). A higher score is generally associated with more patient-centered communication.

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Change in systolic blood pressure

A lower (mean) systolic blood pressure may suggest the intervention was effective.

Time frame: Baseline - [spanning 6 months pre-intervention for all patients of the enrolled clinicians] to end point - [spanning 6 months post-intervention for all patients of the enrolled clinicians]

Secondary Outcomes

Change in diastolic blood pressure

A lower (mean) diastolic blood pressure may suggest the intervention was effective.

Change in hypertension control as defined by Healthcare Effectiveness Data and Information Set (HEDIS) criteria

Secondary Outcomes for EHR data is hypertension control defined by Healthcare Effectiveness Data and Information Set (HEDIS) criteria. HEDIS criteria are grouped into six domains: Effectiveness of Care, Access/Availability of Care, Experience of Care, Utilization and Risk Adjusted Utilization, Health Plan Descriptive Information, and Measures Reported Using Electronic Clinical Data Systems. HEDIS measures are used to evaluate performance on important dimensions of care and service, and are crucial for quality improvement and value-based care initiatives. A high score may suggest the intervention was effective.

Change in treatment intensification

Secondary Outcome for EHR data is treatment intensification (a measure of therapeutic inertia). These scores are calculated by comparing observed medication changes with expected changes, often based on clinical guidelines or individual patient needs. These scores range from -1 to +1. A score of 0 indicates perfect responsiveness to treatment goals, while -1 represents complete neglect, and +1 suggests excessive aggression in treatment adjustments.

Change in verbal dominance as measured by Roter interaction analysis system (RIAS)

Secondary outcome for audio-recorded encounters is verbal dominance. This measure will be assessed using the Roter interaction analysis system (RIAS), a method for coding medical dialogue. The scores derived are typically percentages or frequencies of specific communication behaviors within a given interaction. The RIAS defines verbal dominance as a reflection of the patient's overall participation in the consultation, measured by their total speech time in relation to the physician's speech time. Greater change scores may suggest the intervention was effective.

Change in story questions as measured by Roter interaction analysis system (RIAS)

Secondary outcome for audio-recorded encounters is story questions (lifestyle and psychosocial topics queried by the clinician). This measure will be assessed using the Roter interaction analysis system (RIAS), a method for coding medical dialogue. The scores derived are typically percentages or frequencies of specific communication behaviors within a given interaction. Greater change scores may suggest the intervention was effective.

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Change in partnering behaviors as measured by Roter interaction analysis system (RIAS)

Secondary outcome for audio-recorded encounters is partnering behaviors such as fostering active participation and collaboration with patients. This measure will be assessed using the Roter interaction analysis system (RIAS), a method for coding medical dialogue. The scores derived are typically percentages or frequencies of specific communication behaviors within a given interaction. Greater change scores may suggest the intervention was effective.

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Change in emotional statements as measured by Roter interaction analysis system (RIAS)

Secondary outcome for audio-recorded encounters is emotional statements. These measure will be assessed using the Roter interaction analysis system (RIAS), a method for coding medical dialogue. The scores derived are typically percentages or frequencies of specific communication behaviors within a given interaction. Greater change scores may suggest the intervention was effective.

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Change in encounter duration as measured by Roter interaction analysis system (RIAS)

Secondary outcome for audio-recorded encounters is encounter duration. This measure will be assessed by the length of the recorded dialogue of the Roter interaction analysis system (RIAS), a method for coding medical dialogue. Longer recorded encounters may suggest the interventon was effective.

Time frame: Baseline (pre-intervention), within 6 weeks post-intervention, and 12-16 weeks post-intervention

Provider Skill Building for Engagement and Communication in Healthcare - Hypertension Management

Overview

Conditions

Interventions

Eligibility

Locations (1)

Outcomes

Primary Outcomes

Secondary Outcomes