The purpose of this study is to test an intervention focused on improving patients' wellness and satisfaction with their hospital stay. As part of this study, patients hospitalized on specific hospital units will be asked to participate in the study intervention. This will help the researchers learn if the items offered will help improve patients' satisfaction with their hospital stay.
Whole Health is a model designed to address multiple patient needs. This includes physical and spiritual wellness, personal surroundings, nutrition, relationships, and mental wellness. The Whole Health approach focuses on improving overall patient wellness and includes increased availability of complementary and alternative medicine services. While some Whole Health work is being done at outpatient facilities, this study seeks to expand and test this approach to the inpatient setting, given the potential Whole Health has for addressing patient wellness. The goal of this study is to implement and evaluate an inpatient Whole Health Bundle intervention to improve hospitalized patients' well-being. This study will assess if implementing an Inpatient Whole Health Bundle is associated with improved patient-centric outcomes (such as perceptions of the healing environment and patient satisfaction) among hospitalized patients. This is a quasi-experimental pre-test/post-test trial. The study will be conducted at one medical unit at the University of Michigan hospital. Study subjects will be hospitalized patients. The study will be conducted in 2 phases- pre-intervention and intervention. Each study phase will last 1-2-months. During the pre-intervention phase, a sample of patients recently discharged from the hospital will be mailed a study survey. The survey will ask questions about their satisfaction with their hospital stay. During the intervention phase, patients staying in the hospital will be asked if they would like to participate in the study. Participants will be offered a menu of items and services that could help improve their overall well-being and their hospital stay. Patient will be free to choose or decline any of the items on the menu. A researcher will record which items, if any, a patient selects. Patients in the intervention will be mailed the same study survey as the pre- intervention phase after they are discharged from the hospital. Researchers will compare patient satisfaction responses between patients staying in the hospital during the pre- intervention phase to those who participated in the intervention. A few patients will be asked to participate in a study interview. The interviews are to better understand intervention experiences as well as barriers and facilitators to improving patient satisfaction with their hospital stay. In addition, unit level metrics will be assessed between the pre-intervention and intervention time periods.
Study Type
INTERVENTIONAL
Allocation
NON_RANDOMIZED
Purpose
SUPPORTIVE_CARE
Masking
NONE
Enrollment
300
Hospitalized patients on the intervention units will be offered participation in the Inpatient Whole Health Bundle, which is comprised of a variety of offerings aimed at improving the wellbeing of the patient. They can choose to use any or none of the bundle elements.
University of Michigan
Ann Arbor, Michigan, United States
RECRUITINGSatisfaction with Whole Health Bundle and Components
A survey will be sent to selected patients discharged from the respective implementation units during the 1-2 months prior to implementation and to all participants in the intervention during the 1-2 month implementation period. Questions will assess if patients were offered any of the Whole Health elements and their satisfaction with those offerings. Satisfaction with each element will be assessed on a 5 point Likert scale from 1 to 5, with 1 being very dissatisfied and 5 being very satisfied
Time frame: 1-2 weeks post discharge
General Patient Satisfaction
A survey will be sent to selected patients discharged from the respective implementation units during the 1-2 months prior to implementation and to all participants in the intervention during the 1-2 month implementation period. Questions will assess overall patient satisfaction with their hospital stay. The primary measure of satisfaction will be scored on a scale of 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible. Questions will also be asked about the care provided by their physicians and nurses while in the hospital and if the patient would recommend this hospital to friends and family.
Time frame: 1-2 weeks post discharge
Satisfaction with Physical Hospital Environment
A survey will be sent to selected patients discharged from the respective implementation units during the 1-2 months prior to implementation and to all participants in the intervention during the 1-2 month implementation period. Questions will ask about the patient's satisfaction with various aspects of the physical hospital environment using a scale of 1 - Very dissatisfied to 5- Very satisfied.
Time frame: 1-2 weeks post discharge
Length of Stay
Average length of stay prior to intervention will be compared to average length of stay during the intervention at the unit level for all patients regardless of study enrollment status.
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Time frame: 4 months (2 months of pre-intervention data and 2 months of intervention data)
Hospital Readmissions
Total number of patients who stayed on a study unit prior to discharge and were readmitted to the hospital within 30 days of discharge will be compared to total number of patients who stayed on a study unit during the intervention period and were readmitted to the hospital within 30 days of discharge at the unit level for all patients regardless of study enrollment status.
Time frame: 4 months (2 months of pre-intervention data and 2 months of intervention data)