This research aims to investigate the potential impact of a structured mindfulness-based professional development program on hotel employees and to explore why and how these changes occur during and after the mindfulness intervention through a mixed-methods approach. A 6-week mindfulness intervention with 60 hotel staff from a hotel will be implemented in Hong Kong. Both quantitative and qualitative data will be collected to examine changes in job-related outcomes, wellbeing, and state mindfulness and teachers' lived experiences and perspectives associated with this intervention. Data will be analyzed based on convergent parallel mixed-method approach, such as mixed-effects modeling, mediation analysis, and thematic analysis. This study may provide practical implications for developing evidence-based programs to promote wellbeing and service quality among hotel employees.
Study Type
INTERVENTIONAL
Allocation
RANDOMIZED
Purpose
TREATMENT
Masking
NONE
Enrollment
60
This is a 6-week mindfulness-based program consisting of mindfulness practices, cognitive-behavioral techniques, and other psychological exercises with 6 sessions (1 hour/session)
The Chinese University of Hong Kong
Hong Kong, Hong Kong
Emotional Labor Scale (ELS)
It is used to measure the emotional labor strategies of participants and the scale contains 11 items organized in two subscales: Surface Acting and Deep Acting. Participants will rate their responses on a 5-point Likert scale ranging from 1 (strongly disagree) to 5 (strongly agree). The total score of the Surface Acting subscale ranges from 7 to 35 and the total score of the Deep Acting subscale ranges from 4 to 20. A higher total score on each subscale indicates a higher tendency to use that particular strategy.
Time frame: Week 0, Week 6, and Week 10
Professional Efficacy Subscale of the Maslach Burnout Inventory- General Survey (MBI-GS)
It is used to measure participants' professional efficacy. The scale consists of 6 items on a 7-point Likert scale ranging from 0 (never) to 6 (everyday). The total score ranges from 0 to 36. A higher score indicates a higher level of professional efficacy.
Time frame: Week 0, Week 6, and Week 10
Nature of Work Subscale of Job Satisfaction Survey (JSS)
It is used to measure participants' job satisfaction. The scale contains 4 items on a 6-point Likert scale from 1 (disagree very much) to 6 (agree very much). The total score ranges from 4 to 24. A higher total score indicates a greater job satisfaction.
Time frame: Week 0, Week 6, and Week 10
The Perceived Stress Scale (PSS-10)
It is used to measure participants' perceived stress levels. Participates rate their stress on a 5-point Likert scale ranging from 0 (never) to 4 (very often). The total score ranges from 0 to 40. A higher total score indicates higher stress levels.
Time frame: Week 0, Week 6, and Week 10
The Generalized Anxiety Disorder-7 (GAD-7)
It is used to measure participants' anxiety symptoms. The scale contains 7 items on a 4-point Likert scale ranging from 0 (not at all) to 3 (nearly every day) over the past two weeks. The total score ranges from 0 to 21. A higher total score indicates a higher level of anxiety.
Time frame: Week 0, Week 6, and Week 10
Patient Health Questionnaire-9 (PHQ-9)
It is used to measure participants' depressive symptoms. The scale contains 9 items on a 4-point Likert scale ranging from 0 (not at all) to 3 (nearly every day) over the past two weeks. The total score ranges from 0 to 27. A higher total score indicates higher depressive symptoms.
Time frame: Week 0, Week 6, Week 10
The Chinese version of the State Mindfulness Scale
It is used to measure participants' state mindfulness. Participants give ratings on a 5-point Likert scale from 1 (not at all) to 5 (very much). The total score ranges from 21 to 105. A higher total score means a higher level of state mindfulness.
Time frame: Week 0, Week 6, and Week 10
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