This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.
Study Type
INTERVENTIONAL
Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Enrollment
68
Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.
University of California, San Francisco
San Francisco, California, United States
Procedure No-Show Rate
Whether the participant attended their scheduled urologic procedure
Time frame: From enrollment until the scheduled procedure date (up to 8 weeks)
Procedure Rescheduling Rate
Whether the participant rescheduled their procedure
Time frame: From enrollment until the scheduled procedure date (up to 8 weeks)
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