The Patient Empowerment Project (PEP) will be integrated into the intake process at a fertility clinic to prepare clinical staff for any patient sensitivities or preferences and provide extra support if needed. The study will evaluate if the PEP increases patient retention and patient satisfaction scores.
Study Type
OBSERVATIONAL
Enrollment
100
The clinic staff will receive PEP training from a licensed psychologist (the PI). PEP will be implemented, starting after training is complete. The PEP Introduction and the PEP Questionnaire will be included in the New Patient Packet. The patient will complete the PEP questionnaire as they complete their new patient intake forms. Clinic staff will tailor their approach to the patient based on the patient's responses to the questionnaire.
The Reproductive Medicine Group
Tampa, Florida, United States
Aspire Fertility Dallas
Dallas, Texas, United States
Patient Satisfaction
Standard patient satisfaction surveys will be collected at regular intervals throughout the study period
Time frame: New Patient consultation to 6 months later
Patient Retention Rate
Patient retention is measured by the percentage of patients who attended a new patient consult and moved forward with treatment.
Time frame: New patient consultation to 6 months later
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